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Service Desk Analyst Italian (6 months Temporary Position)

- Servicios de RR.HH.

Great Opportunity for It Talents with Italian! We are looking for experienced Service Desk professionals who want to start a new challenge in an international environment, working on EU-projects in Barcelona - PageSSC. Client Details Shared Services Centre

https://www.pagepersonnel.es/clientprofile/pagegroup-shared-services-centre Description Your responsibilities:

The Service Desk Analyst will be part of a team ensuring the delivery of quality service and support in their following day-to-day activities/responsibilities:

* Recording / logging in ticketing tool (Manage Engine Service Desk Plus - internally known as GSD)
* Call analysis / identification / handling and troubleshooting (most issues will require the ability to "shadow" / connect to the customers desktop and navigate to understand the issue/request)
* Provide Excellent Customer Support.
* Follow up and solving complex IT incidents.
* Escalate incidents to Level 3 when unable to resolve.
* Responding to incoming emails.
* Ensuring that service quality levels meet expectations.

This is part of the ongoing internal training and development of the EMEA Service Desk team. Profile Your profile:

* We are looking for a Team player with a native level of Italian plus a high level of English
* 2+ years of experience in a similar role - Help desk, Service desk, Technical Support (Level 1-2)
* Experience with Service logging / ticketing tools
* Good knowledge of Windows 7 and Office
* Previous customer service experience Job Offer What we are offering you:

* Working in a young and multicultural environment (more than 30 nationalities and languages spoken) with great team spirit
* Career development opportunities
* Competitive salary based on skills and experience
* Flexibility and work-life balance

Técnico(a)
Service Desk Analyst Italian (6 months Temporary Position) (Selección de personal)
3 Vacantes

Todas - Barcelona (Comunidad Autónoma Cataluña)


Requisitos

Experiencia Laboral Al menos 0 año
Estudios mínimos Licenciatura
Requisitos mínimos We are looking for a Team player with a native level of Italian and high level of English
2+ years of experience in a similar role - Help desk, Service desk, Technical Support (Level 1-2)
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